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How to Enable 2 Factor Authentication (Recommended)
1. When you go to use the Take Control Viewer, a message will appear regarding the 2 factor authentication enhancement. Click on Activate Now. 2. The Install 2 Factor Authentication screen will appear. If you...
Disable Anti-Virus
With today's modern software, it's unusual for there to be a conflict between the software you run on your computer and your anti-virus protection. If you think there is an issue, please submit a ticket or call us at...
Permanently Deleting Folders
When a file or folder is deleted, it is removed from the system’s visible folder structure, but it is not permanently deleted. Instead, these items are flagged for deletion, but can be restored if necessary,...
How to View and Restore Deleted Files and Folders
Depending on your administrator's settings, you can view and restore deleted files and folders from within the web portal. The ability to view and restore deleted content is one of many data protection features...
How to View and Restore a Revision
When you edit a file, the system keeps track of each revision. Using the revisions feature in the web portal, you can view—and optionally restore—older revisions of files. This feature is useful when you make a mistake...
Sharing Files
Share links allow you to share a direct link to a file or folder. Share links can be configured for users in your organization and outside of your organization. You can send a public share to recipients inside or...
Monitor Connections for Lenovo Desktops
Your new computer comes with two monitor connections: VGA & DisplayPort: If you need other connections, please let us know which you need. DVI or HDMI:
Creating a new user
You can create a new user by going to your dashboard and selecting Accounts . From there, click the + button to create an account Specify the following information: First Name Last Name Email address ...
My Computer Won't turn on. What do I do?
You have a long day ahead of you and your computer won't turn on. What do you do? First step: don't panic! Usually it's a simple fix. Just follow these steps and you should be back up and running in no time. Initial...
Using the Remote Access Feature
How to Remotely Access your Computers Go to http://dashboard.clickright.ca Log in with your ClickRight Dashboard credentials: Click on Workstations (1), then select the workstation (2) you would...

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