Troubleshooting

My Computer Won't turn on. What do I do?

You have a long day ahead of you and your computer won't turn on. What do you do? First step: don't panic! Usually it's a simple fix. Just follow these steps and you should be back up and running in no time.

Initial Troubleshooting

  1. Press and hold the power button for 10 seconds
  2. Release the power button
  3. Turn on your computer

Working? If so, great! If not, there's still hope. Give these steps a try:

Laptops

  1. Unplug the power cord
  2. Carefully turn your laptop around and remove the battery
  3. Press and hold the power button for 10 seconds
  4. Reinstall the battery and plug the power cord back in
  5. Turn on your laptop

Desktops

  1. Unplug the power cord
  2. Press and hold the power button for 10 seconds
  3. Plug the power cord back in
  4. Turn on your computer

Still not working? Submit a ticket and we'll help you out.


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